Return Prime: Order Returns

Return Prime helps you manage all your returns, exchange and refunds at one place. It lets your customers request a return and exchange on their own helping you reduce your support queries. You can send return labels and refund customers instantly via Gift card, discount code or to their cards.

We often underestimate the power of building a trust worthy brand and do not realise the real reasons for low conversions and repeat purchases. A research shows that brands providing easy order return to their customers have seen their shoppers coming back more often to purchase again. A dedicated return centre with easy return policy is now a must for every customer focussed brand.

Our support has been one of the best in the industry and you can hear about it everywhere in our reviews too. We believe in going beyond our duties to ensure you get the value out of the app and we will do everything to help you in all possible ways.

Key Features:

• Define return and exchange window as per your policy to automatically restrict customers from making requests
• Ask customers for photos and additional information before they can request a return or exchange
• Translate your entire customer returns journey in any language of your choice
• Use our automation to automatically approve all requests to make a fully automated returns system
• Design and send email notifications to your customers in any language
• Connect your logistic account and send return labels instantly to your customers
• Create reasons specific to a product/collection
• Refund via gift card, discount code or directly to the customers card
• Charge for return labels and deduct from the refund
• Restrict returns or exchange on specific order or products
• Let customers exchange with any other product of their choice
• 14 Day refund on all paid plans, no question asked
• World class support
• Integrate with major logistic services