Best Chatbot Apps for Shopify in 2022

By thoroughly exploring the Shopify App store, we have gathered the apps that can help you provide a chatbot services for your Shopify store. We hope this will help you in your research to pick the best app for your store! Here are the best chat bot apps for Shopify that we think you should use, free or paid, based on hundreds of recommendations.

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4.6
review-man
494
From $60/month. 7-day free trial. Additional charges may apply.

App highlights:

The Best Customer Support and Live Chat Help desk For Shopify And Shopify Plus - Used daily by 7200+ Shopify brands.

Gorgias is a help desk (help center or customer support) for Ecommerce stores that allows your customer service team to manage all of your support, customer service in one place. Top Shopify stores use Gorgias to reduce ticket first response time and increase the efficiency of their customer support teams.

Using Gorgias gives your customer support team a true all-in-one help desk experience across email, live chat, phone, Facebook, Instagram, contact us page in one unified view to streamline your support tickets, saving you time and money.

As opposed to solutions like Zendesk, Gorgias has an extremely powerful integration with Shopify and Shopify Plus, so that you can see order details for a customer, and refund, cancel, duplicate orders without leaving the help desk app.

Connect the most popular apps to allow you to cancel recurring subscriptions, modify loyalty points, and more functionality, without leaving your help desk!

Key Features:

  • Manage conversations from email, live chat, phone, and social in one helpdesk
  • See the full customer live chat and message history across different channels in one view
  • Support for multiple stores
  • Cut Customer Support Time In Half by responding instantly with live chat
  • See customer support details and orders right next to the ticket
  • Respond in one click using pre-made templates
  • Use Macros (variables like order status, shipping date, etc.) to pre-fill answers
  • Set up automated responses & bot to common tickets like “where’s my order?”
  • Create rules to manage your inbox, like tagging a ticket as urgent if it has the word ‘refund’
  • Live Chat with customers currently on your store
  • See which pages they're on and their purchase history
  • Trigger Live chats and contact form on important pages, like the checkout and soon use Apple Pay
  • Integrate other apps to your customer service app: loyalty, payment, shipping, ping & apple pay (soon)
  • Perform actions like awarding loyalty points without leaving the chat
  • Cancel, refund, or duplicate orders with a click from inside Gorgias
  • Use templates, automation, rules, and macros to cut support time. Your support team will be more productive and your customers will love you for it.
  • Easy to install
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4.8
review-man
1361
Free plan available. Additional charges may apply.

App highlights:

Tidio app uniquely merges live chat, Bots, and Marketing Automation to meet the expectations of the most demanding Shopify store owners. By adding Tidio Chat to your store you empower your customers with the quickest and most effective form of contact. Research shows that live chat can boost sales by as much as 40%. Next time your customer faces an issue, they won’t go to the competitors or waste time -- they’ll contact you.

Key Features:

  • Respond on Chat and Messenger
  • Enable Bots and increase sales
  • Set up in less than 30 seconds
  • A modern widget design that suits any website
  • The option to support multiple languages;
  • One of the highest-rated mobile app providers for iOS/Android in the industry;
  • Dozens of Automation and Bot templates for boosting your sales, as well as limitless possibilities thanks to the powerful editor;
  • Rich widget customisation options;
  • The option to see what your visitor is typing in real time;
  • Fantastic 24/5 support;
  • Support for 20+ integrations
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4.9
review-man
629
Free plan available. Start from $21/month

App highlights:

Chatra Live Chat allows you to sell more, answering questions, and alleviating concerns to help visitors place an order. Use it to collect actionable feedback to improve your store: identify problems, collect contact info, and understand your customers better.

Chatra allows you to see shopper's cart contents in real-time to identify the most valuable customers and provide tailored assistance. Reduce cart abandonment rate, proactively contacting customers stuck on the checkout.

Distinctive Features:

  • Cart Saving
  • Real-time visitor list
  • Facebook messenger integration
  • Instagram integration
  • Live typing insights
  • Group chats
  • Visitor information
  • Conversation history
  • Intelligent contact form bot
  • Targeted chats (triggers)
  • Correct typos
  • Works everywhere
  • Looks & feels like a messenger app
  • Agent photos visible pre-chat
  • Work from a browser, desktop, or mobile apps
  • Free forever plan
star
4.9
review-man
282
Free plan available. Starts from $4.99/month

App highlights:

Facebook Messenger ‑ Live Chat is a small chat bubble can make your customers trust your store and decide to purchase. Realizing the importance of live chat, we are proud to provide the most reliable app to connect your live chat and Facebook Messenger. With only one click, the chat plugin will be smoothly integrated and ready to use.

Key Features:

  • Take advantage of live chat on your store
  • Increase your conversion rate with auto campaigns and widgets
  • Order updates widget: Update customers' order status when they follow products through Facebook Messenger.
  • Abandoned campaign: Reconvert customers with abandoned carts by timely and proactive messages via Facebook chat. Boost your revenue through recovery orders.
  • Visual pop-up: Show an attractive pop-up along with discount codes to welcome customers to your store.
  • Set up your working schedule
  • List subscriber
  • In-depth analytics
star
5.0
review-man
66
Free plan available. 14-day free trial. Additional charges may apply. From $99/month

App highlights:

1,500+ Ecommerce brands have found success with Richpanel’s CRM platform, making us one of the most trusted customer service apps in the world. Sign up for a free account now.

Join thousands of Shopify that use Richpanel to manage their customer support across all channels. Respond faster and increase sales with a self-service help center, live chat, social media integrations and automations.

Respond to all messages from one simple, beautiful helpdesk. Your team does not need to open multiple tools to respond to customers.

Key Features:

  • Automatically resolve common customer queries with self-service
  • Respond faster on Email, Phone, Live Chat, Facebook, Instagram, WhatsApp
  • See Shopify data next to each message. Perform order actions
  • Upgrade to a powerful live chat experience
  • Measure all customer service metrics
  • Send surveys & measure CSAT
  • Integrate with your favorite apps
  • Support multiple languages
  • Support multiple stores
  • Easily migrate from Zendesk, Freshdesk, Helpscout, Intercom, Gorgias, Reamaze.

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