Best Live Chat Apps for Shopify in 2022

By thoroughly exploring the Shopify App store, we have gathered the apps that can help you with engaging and providing support to your customers in real-time We hope this will help you in your research to pick the best app for your store! Here are the best live chat apps for Shopify that we think you should use, free or paid, based on hundreds of recommendations.

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4.7
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39
Free

App highlights:

Live Chat powerful solution integrate with Personalized Customer Service

Chatalyst, beyond other live Shopify chat app, enabled 1000s stores to reduce ticket first response time, provide a proactive & personalized support to shoppers at every stage of buyer's journey

Better than heatmap tools, it notifies you exactly when you need to reach out to visitors in order to delight & turn them into your lifelong fans & remarkably boost conversion rates

Use templates, Shopify macros to cut support time. Your support team will be more productive. No need to worry about abandoned checkout anymore.

Get the full customer profile once you start chatting – location, browser, latest orders, browsing & purchase history, cart preview, so you can prepare & answer him/her faster.

Key Features:

  • Delight your customers with insightful visitor data
  • View the list of visitors who are currently online & what they’re browsing to start chatting proactively in 1-click with personalized messages
  • Track real-time visitor activities, see which pages they're on to tailor messages along their buying journey
  • Notify you instantly when any visitor reaches important pages, like Cart & Checkout to trigger a proper conversation & reduce abandoned carts
  • Sync all customers data from Shopify including name, email, orders, purchase history to know whether this is a new or returned customer & provide personalized support
  • Increase checkout rate with smart triggers
  • Create advanced triggers to sort out visitor groups on store (which sources they come from/ searching products/ viewing products/ add to cart/ check out successfully and more)
  • Target customized messages for each trigger by popping up messages while visitors are on site
  • Set priority for triggers to know which visitor groups need more focus
  • Integrate FAQ into chat box. Let shoppers find answers they are looking for in a fast & convenient way
  • Reduce repetitive questions & eliminate ticket backlog
  • Powerful functions in the chat composer similar to/better than others like Zendesk, Freshdesk, Gorgias, Reamaze, Chatra, Tidio, JivoChat, Tawk, Pure Chat, Manychat, WeChat, Intercom, Kustomer, Omega so feel free to migrate to us
  • Offer discount codes to upsell & prevent cart abandonment
  • Beautiful stickers, emojis
  • File Transfer to customers
  • Auto-assign chat to available agents
  • Use operator's notes as internal inside conversation
  • Send quick responses to reply faster to common questions

Additional features:

  • 6 operators / Operating Hours / Unlimited Chat history / Not affect to store speed performance
  • Full customization to make chat widget stand out & fit your store / Get email notification when all staff are offline / Chat Reports
  • No coding required. Install & set up in few clicks
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5.0
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84
Free plan available. Starts from $4.99/month

App highlights:

Increase Your Sales up to 40% Using Facebook Messenger & Conzia Live Chat!

Are you looking for a Live Chat solution that helps you to connect with your customers in real-time? Don’t worry; we are here to help! Conzia provides the Shopify live chat app to manage all your customer conversations via Live Chat and Facebook Messenger. We have seen that stores that use these communication tools drive 40% more sales.

Integrate the Conzia Live Chat software into your store’s landing page as the business communication channel. When a customer wants to send you a message, they will drop the query into the widget window and send it. On the other side, your professional customer support team will get that query on the web chat app and answer that within seconds. We also give the option of branded live chat to put your store logo in the live chat to give customers a premium feel. Another interesting feature is sending attachments, transcripts, and conversation history to your visitors for better follow-ups.

Key Features:

  • Simple 2 minutes setup-no coding knowledge required.
  • Free version for unlimited time.
  • Talk to your customers via Facebook Messenger and Live Chat.
  • iOS & Android apps: never miss a chat.
  • Manage all your conversations from one app.
  • Get access to customers’ contact numbers and email addresses.
  • Avail the options like attachment, sending the transcripts for free.
  • See what your visitors are typing.
  • Get branded live chat with your logo.
  • Send sound notifications for every message.
  • Conzia Live Chat: Convert your website visitors into customers
  • Conzia Facebook Messenger Widget: Talk to your customers via Facebook Messenger
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4.9
review-man
629
Free plan available. Start from $21/month

App highlights:

Chatra Live Chat allows you to sell more, answering questions, and alleviating concerns to help visitors place an order. Use it to collect actionable feedback to improve your store: identify problems, collect contact info, and understand your customers better.

Chatra allows you to see shopper's cart contents in real-time to identify the most valuable customers and provide tailored assistance. Reduce cart abandonment rate, proactively contacting customers stuck on the checkout.

Distinctive Features:

  • Cart Saving
  • Real-time visitor list
  • Facebook messenger integration
  • Instagram integration
  • Live typing insights
  • Group chats
  • Visitor information
  • Conversation history
  • Intelligent contact form bot
  • Targeted chats (triggers)
  • Correct typos
  • Works everywhere
  • Looks & feels like a messenger app
  • Agent photos visible pre-chat
  • Work from a browser, desktop, or mobile apps
  • Free forever plan
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5.0
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66
Free plan available. 14-day free trial. Additional charges may apply. From $99/month

App highlights:

1,500+ Ecommerce brands have found success with Richpanel’s CRM platform, making us one of the most trusted customer service apps in the world. Sign up for a free account now.

Join thousands of Shopify that use Richpanel to manage their customer support across all channels. Respond faster and increase sales with a self-service help center, live chat, social media integrations and automations.

Respond to all messages from one simple, beautiful helpdesk. Your team does not need to open multiple tools to respond to customers.

Key Features:

  • Automatically resolve common customer queries with self-service
  • Respond faster on Email, Phone, Live Chat, Facebook, Instagram, WhatsApp
  • See Shopify data next to each message. Perform order actions
  • Upgrade to a powerful live chat experience
  • Measure all customer service metrics
  • Send surveys & measure CSAT
  • Integrate with your favorite apps
  • Support multiple languages
  • Support multiple stores
  • Easily migrate from Zendesk, Freshdesk, Helpscout, Intercom, Gorgias, Reamaze.
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4.8
review-man
1361
Free plan available. Additional charges may apply.

App highlights:

Tidio app uniquely merges live chat, Bots, and Marketing Automation to meet the expectations of the most demanding Shopify store owners. By adding Tidio Chat to your store you empower your customers with the quickest and most effective form of contact. Research shows that live chat can boost sales by as much as 40%. Next time your customer faces an issue, they won’t go to the competitors or waste time -- they’ll contact you.

Key Features:

  • Respond on Chat and Messenger
  • Enable Bots and increase sales
  • Set up in less than 30 seconds
  • A modern widget design that suits any website
  • The option to support multiple languages;
  • One of the highest-rated mobile app providers for iOS/Android in the industry;
  • Dozens of Automation and Bot templates for boosting your sales, as well as limitless possibilities thanks to the powerful editor;
  • Rich widget customisation options;
  • The option to see what your visitor is typing in real time;
  • Fantastic 24/5 support;
  • Support for 20+ integrations
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5.0
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131
Free to install. Additional charges may apply.

App highlights:

Flowio provides an all-in-one solution that can help you capture more leads with Pop-ups, track customers’ shopping behaviour and send targeted Emails & SMS automatically. Create dynamic, fully customizable sign-up forms to grow your contact list and convert them into sales later. Capture your visitors with exit-intent forms and improve popup engagement using form targeting options.

No more manual work, let all of your campaigns run automatically even when you’re sleeping. Regardless of what your need is, with our pre-built messages and workflows, you can effortlessly modify them to.

Get your starter package with 20,000 emails recharged monthly and you will have access to all Flowio’s features and powerful pre-built strategies.

Key Features:

  • REACH & ENGAGE: get customers up with ongoing offers or exciting coupons & nurture them with suitable follow-up action. Be a 24/7 assistant to guide them through their buying journey.
  • NURTURE: track & segment your leads then send personalized recommendations, notify them of awesome trends to convert them into sales
  • RETAIN: easily recover lost sales, upsell & cross-sell products and identify customers who are almost ready for their next purchase, thus automatically sending relevant messages.
  • Collect more quality leads using Pop-ups
  • Sell while you sleep with Automation Flow
  • Nurture your leads - by sending welcome messages, personal thank-you notes & exclusive offers to your targeted lists
  • Retain old customers - recover your lost sales and boost the repeat sales by sending repurchase prompts, cross-sell recommendations & cart recovery messages.
  • Improve targeting with advanced audience management
  • Send Email & SMS Marketing that understand every customer
  • Easy to migrate from other SMS & Email platforms like Mailchimp, Firepush, Klaviyo, SMSBump, Omnisend, Postscript, Drip. Our support team is always here to help you!
  • Easy to try
star
4.9
review-man
282
Free plan available. Starts from $4.99/month

App highlights:

Facebook Messenger ‑ Live Chat is a small chat bubble can make your customers trust your store and decide to purchase. Realizing the importance of live chat, we are proud to provide the most reliable app to connect your live chat and Facebook Messenger. With only one click, the chat plugin will be smoothly integrated and ready to use.

Key Features:

  • Take advantage of live chat on your store
  • Increase your conversion rate with auto campaigns and widgets
  • Order updates widget: Update customers' order status when they follow products through Facebook Messenger.
  • Abandoned campaign: Reconvert customers with abandoned carts by timely and proactive messages via Facebook chat. Boost your revenue through recovery orders.
  • Visual pop-up: Show an attractive pop-up along with discount codes to welcome customers to your store.
  • Set up your working schedule
  • List subscriber
  • In-depth analytics
star
4.6
review-man
494
From $60/month. 7-day free trial. Additional charges may apply.

App highlights:

The Best Customer Support and Live Chat Help desk For Shopify And Shopify Plus - Used daily by 7200+ Shopify brands.

Gorgias is a help desk (help center or customer support) for Ecommerce stores that allows your customer service team to manage all of your support, customer service in one place. Top Shopify stores use Gorgias to reduce ticket first response time and increase the efficiency of their customer support teams.

Using Gorgias gives your customer support team a true all-in-one help desk experience across email, live chat, phone, Facebook, Instagram, contact us page in one unified view to streamline your support tickets, saving you time and money.

As opposed to solutions like Zendesk, Gorgias has an extremely powerful integration with Shopify and Shopify Plus, so that you can see order details for a customer, and refund, cancel, duplicate orders without leaving the help desk app.

Connect the most popular apps to allow you to cancel recurring subscriptions, modify loyalty points, and more functionality, without leaving your help desk!

Key Features:

  • Manage conversations from email, live chat, phone, and social in one helpdesk
  • See the full customer live chat and message history across different channels in one view
  • Support for multiple stores
  • Cut Customer Support Time In Half by responding instantly with live chat
  • See customer support details and orders right next to the ticket
  • Respond in one click using pre-made templates
  • Use Macros (variables like order status, shipping date, etc.) to pre-fill answers
  • Set up automated responses & bot to common tickets like “where’s my order?”
  • Create rules to manage your inbox, like tagging a ticket as urgent if it has the word ‘refund’
  • Live Chat with customers currently on your store
  • See which pages they're on and their purchase history
  • Trigger Live chats and contact form on important pages, like the checkout and soon use Apple Pay
  • Integrate other apps to your customer service app: loyalty, payment, shipping, ping & apple pay (soon)
  • Perform actions like awarding loyalty points without leaving the chat
  • Cancel, refund, or duplicate orders with a click from inside Gorgias
  • Use templates, automation, rules, and macros to cut support time. Your support team will be more productive and your customers will love you for it.
  • Easy to install

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