Gorgias ‑ Live Chat & Helpdesk

The Best Customer Support and Live Chat Help desk For Shopify And Shopify Plus - Used daily by 7200+ Shopify brands.

Gorgias is a help desk (help center or customer support) for Ecommerce stores that allows your customer service team to manage all of your support, customer service in one place. Top Shopify stores use Gorgias to reduce ticket first response time and increase the efficiency of their customer support teams.

Using Gorgias gives your customer support team a true all-in-one help desk experience across email, live chat, phone, Facebook, Instagram, contact us page in one unified view to streamline your support tickets, saving you time and money.

As opposed to solutions like Zendesk, Gorgias has an extremely powerful integration with Shopify and Shopify Plus, so that you can see order details for a customer, and refund, cancel, duplicate orders without leaving the help desk app.

Connect the most popular apps to allow you to cancel recurring subscriptions, modify loyalty points, and more functionality, without leaving your help desk!

Key Features:

• Manage conversations from email, live chat, phone, and social in one helpdesk
• See the full customer live chat and message history across different channels in one view
• Support for multiple stores
• Cut Customer Support Time In Half by responding instantly with live chat
• See customer support details and orders right next to the ticket
• Respond in one click using pre-made templates
• Use Macros (variables like order status, shipping date, etc.) to pre-fill answers
• Set up automated responses & bot to common tickets like “where’s my order?”
• Create rules to manage your inbox, like tagging a ticket as urgent if it has the word ‘refund’
• Live Chat with customers currently on your store
• See which pages they're on and their purchase history
• Trigger Live chats and contact form on important pages, like the checkout and soon use Apple Pay
• Integrate other apps to your customer service app: loyalty, payment, shipping, ping & apple pay (soon)
• Perform actions like awarding loyalty points without leaving the chat
• Cancel, refund, or duplicate orders with a click from inside Gorgias
• Use templates, automation, rules, and macros to cut support time. Your support team will be more productive and your customers will love you for it.
• Easy to install