VIP Program · Built for Shopify

Turn loyal shoppers into VIPs

Reward your best customers with status, faster earning, and exclusive perks. The membership experience that lifts spend, AOV, and lifetime value.

4.8 on the Shopify App Store
·
Trusted by 15,000+ Shopify brands
Tier 1
Silver
Spend $100
1× points
Tier 2
Gold
Spend $300
1.5× points · free shipping
Tier 4
Diamond
Spend $1,200
3× points · VIP events
Real results, from real Shopify brands

Tiers turn your best customers into your most valuable

+36.5%
Higher AOV for tier members · PITAKA
Revenue from loyalty-tier members · Goelia
+89%
Customer lifetime value · Way of Wade
9.4×
Repeat purchase rate · Ysabel Mora

From featured Growave loyalty case studies. Results vary by brand, see growave.io case studies.

Why VIP tiers

Exclusivity that drives real revenue

Boost retention

A level to climb keeps customers coming back to protect their status.

Increase AOV

Higher tiers reward higher spend - customers add more to level up.

Build connection

Status and perks make your best customers feel genuinely valued.

Drive lifetime value

Tiered benefits turn one-time buyers into long-term regulars.

Compare the tiers

Design a ladder worth climbing

Mix and match rewards at every level. Here's one example structure.

Benefit
Silver
Gold
PlatinumPopular
Diamond
Milestone to reach
Spend $100
Spend $300
Spend $600
Spend $1,200
Points multiplier
1.5×
Welcome reward
$10 credit
$25 credit
$50 credit
Free shipping
Early access & VIP sales
Custom perks shown
1
3
5
5
Exclusive events & gifts

Example structure — every tier, milestone, multiplier and reward is fully configurable.

Choose your milestone

Build tiers around the behavior you want

Pick the one rule that maps to your goal — every tier advances on it.

Amount spent
Grow AOV & revenue
Orders placed
Reward frequency
Points earned
Gamify engagement
Referrals
Fuel word-of-mouth
Customer tag
Manual / segment VIPs
Rewards & perks

Everything you can put behind a tier

Points multiplier
Earn faster across every action — up to 3×, not just on orders.
Entry reward
Auto-grant points, a discount, a gift card or a free product on entry.
Free & faster shipping
A high-converting perk for higher tiers.
Exclusive access
VIP-only sales, early drops and members-only events.
Custom perks (×5)
Text benefits like “Priority support” — multilingual.
Birthday bonus
Celebrate members with bonus points or a gift.
Built to drive sales

The engine behind your tiers

Dynamic VIP status

Status that reflects recent loyalty automatically.

Use a rolling activity window (e.g. the last 365 days) so VIP status always mirrors how engaged a customer is now. Members keep their tier while active, move up instantly when they qualify, and gently downgrade if activity fades.

Rolling window, current-year, from-first-order or set date
Exclusive VIP tiers and athlete perks keep customers engaged.
Reward once, or on every tier update
Status
Auto-recalculated
Near downgrade?
Reminder sent
Activity window
Last 365 days
Segmentation & automation

Auto-tag VIPs and market to them everywhere.

Growave applies a Shopify tag the moment a customer reaches a tier — ready for targeted campaigns in Klaviyo, Gorgias and Shopify Flow. Automated emails celebrate upgrades, nudge progress and remind members before a tier resets.

Auto Shopify tag per tier for segmentation
Tier-unlocked, progress & reset notifications
Works with Klaviyo, Gorgias & Shopify Flow
Tag added
Synced
"You've reached Gold!"
Auto-recalculated
Klaviyo segment
Synced
Visible status

A branded home for every member's status.

Customers see their tier, progress to the next level, perks and rewards — on a branded rewards page, the pop-up widget, and inside their Shopify account via extensions.

Rewards page, pop-up widget & account extension
Progress bars and next-tier goals
Fully customizable to your branding
Current tier
Gold
$240 to
Platinum
Insight & control

Prove the impact and manage it your way.

A dashboard shows tier participation, AOV by tier and revenue from rewards, so you can refine the program with data. Need an exception? Manually assign, reset or adjust any customer's tier.

Tier participation & AOV-by-tier analytics
Revenue generated from rewards & perks
Manual assign, reset & adjust tiers
AOV · Gold tier
+36%
Revenue from rewards
Tracked
Manual override
1 click
And everything else

The details that make tiers work for a growing brand.

Online + in-store
One tier status across web and Shopify POS.
Perks on Google
Show member benefits in Google Shopping listings.
Auto downgrade
Status adjusts fairly as activity changes.
Multilingual perks
Show perks in your customers' languages.
Import tiers
Bring existing members and tiers into Growave.
Default tier
Give every member a baseline from day one.
Mobile-optimized
Polished tier experience on every device.
Custom actions (API)
Promote tiers on any event via Flow or the API.
Developers: drive tier upgrades from any event with Growave's API, custom actions and Shopify Flow — ready for custom and headless storefronts.
Explore the Developer Toolkit
Why Growave

VIP tiers, plugged into your whole retention engine

Tiers are stronger when they connect to everything else. On Growave, VIP status fuels and is fueled by your points, referrals, reviews, and UGC in one platform and one bill.

All-in-one

Tiers + points + referrals + reviews

Referrals and reviews can lift VIP status; tiers boost every reward in return.

Truly omnichannel

Online & POS, one status

Members enjoy their tier whether they shop online or in store.

Global by default

70+ languages, multilingual perks

Run a premium tier experience wherever you sell.

Proven results

Real brands. Real tier-driven growth.

Goelia

Higher revenue from loyalty-tier members after re-engaging loyal customers with a smarter membership system.

Read case study
+36.5%
PITAKA Japan

Higher average order value for tiered loyalty members after transforming its membership program.

Read case study
+89%
Way of Wade · Li-Ning

Lift in customer lifetime value after building a tiered loyalty experience with Growave.

Read case study
Growave bundled the exact tools we needed in one place. Loyalty tiers and rewards, referrals, reviews & UGC, wishlists, and lifecycle automations so we could launch fast without stitching multiple vendors together.
Pau Orts Ysabel More Growave
Pau Orts
Chief Digital Business Officer, Ysabel Mora
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FAQ

Questions, answered

How do customers move up tiers?
You choose one milestone — amount spent, orders placed, points earned, referrals completed, or customer tag — and customers advance automatically as they hit each tier's threshold.
What can I reward at each tier?
Each tier can grant an entry reward (points, a fixed/percentage/free-shipping discount, a gift card, or a free product), a points multiplier that speeds up earning, and up to five custom perks like early access or priority support.
Can VIP status expire or downgrade?
Yes. With a rolling activity window, status reflects recent engagement — members keep their tier while active and are gently downgraded if activity drops, with reminders along the way. You can also reward once or on every tier update.
Does it work with my points program?
VIP Tiers are part of Growave's Rewards program. Tier multipliers boost the points customers earn, and points earned can even be the milestone that moves them up.
Can I segment VIP tiers in Klaviyo or Gorgias?
Yes. Growave auto-applies a Shopify tag when a customer reaches a tier, so you can target each tier in Klaviyo, Gorgias and Shopify Flow.
Does it work in-store?
Yes. VIP status carries across your website and Shopify POS, so members get the same experience online and in person.
Which milestone should I choose?
Match it to your goal: Amount spent to grow AOV, Orders placed for frequency, Points earned to gamify engagement, Referrals for word-of-mouth, or Customer tag for manual VIPs.