Best WhatsApp Apps for Shopify in 2025

DelightChat is an omnichannel customer service and marketing platform tailored for e-commerce brands using WhatsApp, Instagram, Facebook, and other modern channels. It allows you to manage customer support and automate marketing across multiple platforms from one unified dashboard. With DelightChat, you can reply to customers and manage conversations across channels, including WhatsApp, Email, Facebook comments, Messenger, Instagram DMs, and Live Chat. This saves you time switching between platforms and ensures no customer query persists.

Key features:

• A team inbox that allows your agents to collaborate within tickets, assign conversations, leave internal notes, and manage support efficiently.
• Deep Shopify integration to view and modify order data while responding to customers, ensuring accuracy.
• Automation rules to check for keywords and auto-reply with saved responses, like your refund policy.
• A self-service widget where customers can view order status or browse help articles without contacting your team.

Streamline your e-commerce experience with automation that simplifies your tasks. Utilize the Automated Abandoned WhatsApp messages feature to recover abandoned carts. Reach out to customers effortlessly through direct WhatsApp or Text messages, Calls, and Emails, providing them with Abandoned Cart links and special offers to encourage shoppers to complete their purchases. Boost your conversion rates and gain the key features:

• Frequently Asked Questions (FAQ)
• Contact Us
• Order Tracking (Where is my order?)
• WhatsApp Live Chat Support Button with unlimited chats
• WhatsApp Share Button
• Automated & Manual Abandoned Cart Recovery
• Automated Order Confirmation & Fulfillment / Tracking notifications
• Customized display options for WhatsApp Chat Button
• Multiple / Unlimited WhatsApp support contact numbers
• Multiple attractive WhatsApp Chat widgets
• Set Availability time with flexible scheduling for displaying WhatsApp button
• Page-wise visibility settings: Enable/Disable WhatsApp button for Home, Product, Collection, Pages, Article, and thank you page
• Callout card/Greeting message notification/beep sound
• WhatsApp chat analytics
• Enable customers to share products or pages from your store with their WhatsApp contacts
• Pre-configured messages for Abandoned Cart Recovery with Discount codes and checkout URLs
• Pre-approved WhatsApp templates for Automated messages in English, Portuguese, Spanish, Italian, French, Hebrew, and German
• Charge only for successfully sent messages in Automated mode; no charge for pending or failed messages
• Direct Contact with customers and Abandoned Cart recovery through a Mobile App

If you are you in search of a versatile chat or click-to-call button for your Shopify store, look no further than Chaty, the all-in-one solution that offers a wide range of features. With Chaty, you can effortlessly display a call widget, WhatsApp button, Facebook Messenger, email button, SMS button, Google Maps link, Vkontakte button, Line.me button, Viber button, and various other chat widgets on your store.

Engage with your Shopify store visitors using their preferred communication channels, including Facebook Messenger, WhatsApp, Viber, SMS text, Telegram, TikTok, and more. Enable a chat button on your website, allowing customers to interact with you directly.

Key Features:

• Increase sales and generate more leads.
• Enhance customer support by offering direct chat options.
• Customize the widget and display it on relevant categories, products, and pages.
• Choose from 25 different channels to cater to diverse customer preferences.
• Link to external webpages or launch live chat apps like Tawk.to, Tidio, Chatra, WhatsHelp (getbutton) using JavaScript.
• Display any of the 25 chat channels simultaneously, such as WhatsApp pop-up, Messenger, Viber, TikTok, etc.
• Integrate a contact form seamlessly.
• Utilize WhatsApp pop-ups for instant communication.
• Place the widget anywhere on the screen to maximize visibility.
• Craft a personalized call-to-action message to boost click-through rates (CTR).
• Fully customize each chat and contact button, adjusting colors, on-hover text, and adding custom images for each chat channel.
• Modify the color and size of your chat widget to align with your store's theme.
• Choose from pre-set button designs or upload your own custom chat button design.
• Display the chat button on both mobile and desktop platforms, or opt for specific channels based on device type (e.g., WhatsApp icon, Viber icon, call now button for mobile and Facebook Messenger, Telegram, WhatsApp, and Email icons for desktop).
• Utilize Google Analytics events to track clicks on chat buttons.
• Rest easy with Chaty's GDPR compliance.

Chaty Pro Features:

• Enable the chat widget for Shopify stores with more than 500 visitors per month.
• Create specific widgets for particular pages, tailoring chat channels for cart pages, product categories, and more.
• Implement page targeting to display the chat button on specific products, categories, and other sections of your store.
• Set available days, hours, and date schedules to manage chat availability effectively.
• Enjoy an ad-free experience with no "Get Chaty" link.

Automate your support system with a range of features, including Multi-lingual FAQs, Help Center/FAQ Page, Order Tracking, Track Order Page, Contact Us Form with Captcha, Social Share Button, WhatsApp, Tidio, Tawk.to, Shopify Live Chat, Live Video Shop, Shoppable Videos, and Pinterest "Pin it" Button. Elevate your customers' post-purchase experience on your e-commerce store by keeping them informed about their orders' status until delivery. Empower them with an intuitive self-service platform, enabling instant issue resolution without the need for reaching out to your support team.

Key Features:

• Integrate 1:1 Live Video Shopping to meet, engage, and assist your online customers face to face.
• Set agent availability hours and enable video call nudges.
• Receive incoming video call notifications on multiple devices.
• Benefit from multi-language support for enhanced customer assistance.
• Resolve customer issues instantly and autonomously, leading to significant reductions in wait times and increased sales conversions.
• Save on customer support costs with the help of a comprehensive FAQ Page featuring pre-filled question templates and a rich media editor for YouTube videos, images, and links.
• Customize FAQs and categories according to your needs, and seamlessly integrate them into your Help Center/FAQ Page.
• Simplify support inquiries with a Contact Us Form featuring Captcha. Manage support inquiries via email and auto-generate a Contact Us Page with custom header and footer.
• Enhance the order tracking experience with a user-friendly interface, allowing customers to check their order status multiple times using their email, phone number, and order number.
• Integrate seamlessly with Shopify's order confirmation page and auto-generate the Track Order Page.
• Increase engagement with social share buttons and icons placed strategically on your store.
• Enjoy pre-integrated Live Chat options, including WhatsApp, Messenger, Tawk.to, Tidio, and Shopify Chat, streamlining customer communication.

Elevate your Shopify store's customer service and engagement with the SuperLemon app for WhatsApp support. This powerful tool offers automated cart recovery, WhatsApp Chat, and Sharing options to enhance the customer experience. With SuperLemon's WhatsApp integration, Shopify merchants can capitalize on two essential features: boosting referrals through easy sharing options and providing instant customer support through quick WhatsApp chats.

Key Features:

1. WhatsApp Live Chat Button: Enable a live chat button on your store, allowing customers to connect with your support team in real-time via WhatsApp. Provide swift assistance and enhance customer satisfaction.

2. WhatsApp Share Button: Empower your customers to effortlessly share your products or store with their WhatsApp contacts. Increase your reach and drive organic traffic through word-of-mouth referrals.

3. Automated WhatsApp Message Templates: Utilize pre-designed message templates for automated communication. Streamline your interactions by sending automated messages, enhancing efficiency and customer engagement.

4. Manual WhatsApp Messages: Customize and send personalized WhatsApp messages to your customers. Maintain a personal touch in your communication and address specific customer needs effectively.

5. Abandoned Cart Recovery: Reclaim lost sales by automatically recovering abandoned carts. SuperLemon's feature includes sending recovery messages that may include enticing discount coupons, enticing customers to complete their purchases.

6. Order Confirmation: Send automated order confirmation notifications to customers via WhatsApp. Keep customers informed about their purchases, enhancing transparency and trust in your services.

7. Fast and Easy Installation: SuperLemon ensures a seamless and hassle-free installation process. Set up your WhatsApp support quickly and efficiently, allowing you to focus on providing excellent customer service without delay.