Best Chatbot Apps for Shopify in 2026

The Best Customer Support and Live Chat Help desk For Shopify And Shopify Plus - Used daily by 7200+ Shopify brands.

Gorgias is a help desk (help center or customer support) for Ecommerce stores that allows your customer service team to manage all of your support, customer service in one place. Top Shopify stores use Gorgias to reduce ticket first response time and increase the efficiency of their customer support teams.

Using Gorgias gives your customer support team a true all-in-one help desk experience across email, live chat, phone, Facebook, Instagram, contact us page in one unified view to streamline your support tickets, saving you time and money.

As opposed to solutions like Zendesk, Gorgias has an extremely powerful integration with Shopify and Shopify Plus, so that you can see order details for a customer, and refund, cancel, duplicate orders without leaving the help desk app.

Connect the most popular apps to allow you to cancel recurring subscriptions, modify loyalty points, and more functionality, without leaving your help desk!

Key Features:

• Manage conversations from email, live chat, phone, and social in one helpdesk
• See the full customer live chat and message history across different channels in one view
• Support for multiple stores
• Cut Customer Support Time In Half by responding instantly with live chat
• See customer support details and orders right next to the ticket
• Respond in one click using pre-made templates
• Use Macros (variables like order status, shipping date, etc.) to pre-fill answers
• Set up automated responses & bot to common tickets like “where’s my order?”
• Create rules to manage your inbox, like tagging a ticket as urgent if it has the word ‘refund’
• Live Chat with customers currently on your store
• See which pages they're on and their purchase history
• Trigger Live chats and contact form on important pages, like the checkout and soon use Apple Pay
• Integrate other apps to your customer service app: loyalty, payment, shipping, ping & apple pay (soon)
• Perform actions like awarding loyalty points without leaving the chat
• Cancel, refund, or duplicate orders with a click from inside Gorgias
• Use templates, automation, rules, and macros to cut support time. Your support team will be more productive and your customers will love you for it.
• Easy to install

Tidio app uniquely merges live chat, Bots, and Marketing Automation to meet the expectations of the most demanding Shopify store owners. By adding Tidio Chat to your store you empower your customers with the quickest and most effective form of contact. Research shows that live chat can boost sales by as much as 40%. Next time your customer faces an issue, they won’t go to the competitors or waste time -- they’ll contact you.

Key Features:

• Respond on Chat and Messenger
• Enable Bots and increase sales
• Set up in less than 30 seconds
• A modern widget design that suits any website
• The option to support multiple languages;
• One of the highest-rated mobile app providers for iOS/Android in the industry;
• Dozens of Automation and Bot templates for boosting your sales, as well as limitless possibilities thanks to the powerful editor;
• Rich widget customisation options;
• The option to see what your visitor is typing in real time;
• Fantastic 24/5 support;
• Support for 20+ integrations

LiveChat combines ease of use, advanced features, and powerful integrations, making it an excellent choice for businesses of all sizes. LiveChat’s interface is designed with simplicity and efficiency in mind, making it easy for the customer support team to manage multiple conversations simultaneously. The clean dashboard presents information clearly and is organized, reducing the learning curve for new team members. Compared to competitors, LiveChat delivers faster implementation and a more intuitive interface tailored to live chat-specific needs.

Key Features

• Faster response times: Customers receive immediate answers, which reduces frustration and boosts satisfaction.
• Boosted sales and conversions: Real-time support removes purchase barriers, helping businesses increase conversions by up to 20%.
• Improved efficiency: Agents can manage multiple conversations simultaneously, making LiveChat a cost-effective solution.
• 24/7 availability: AI-powered chatbots ensure around the clock support, keeping customers connected at all times.
• Proactive engagement: Businesses can reach out to customers before they ask, reducing cart abandonment and building trust.
• Valuable customer insights: Analytics tools provide actionable data on customer behavior, enabling the refinement of strategies.
• Reduced operational costs: Less reliance on phone support saves money while maintaining high-quality service.

Chatra Live Chat allows you to sell more, answering questions, and alleviating concerns to help visitors place an order. Use it to collect actionable feedback to improve your store: identify problems, collect contact info, and understand your customers better.

Chatra allows you to see shopper's cart contents in real-time to identify the most valuable customers and provide tailored assistance. Reduce cart abandonment rate, proactively contacting customers stuck on the checkout.

Distinctive Features:

• Cart Saving
• Real-time visitor list
• Facebook messenger integration
• Instagram integration
• Live typing insights
• Group chats
• Visitor information
• Conversation history
• Intelligent contact form bot
• Targeted chats (triggers)
• Correct typos
• Works everywhere
• Looks & feels like a messenger app
• Agent photos visible pre-chat
• Work from a browser, desktop, or mobile apps
• Free forever plan

A small chat bubble like Facebook Messenger Live Chat can make a big difference in customer trust and purchase decisions. That's why we're proud to offer the most reliable app to connect your live chat and Facebook Messenger. With a single click, you can seamlessly integrate the chat plugin and start using it right away.

Key Features:

• Live chat on your store: Provide real-time customer support and answer questions on the spot.
• Auto campaigns and widgets: Increase your conversion rate with automated messages and widgets that engage customers and promote your products.
• Order updates widget: Keep customers informed of their order status with timely updates delivered directly to their Facebook Messenger inbox.
• Abandoned campaign: Reconnect with customers who have abandoned their carts and convince them to complete their purchase with proactive messages and discount codes.
• Visual pop-up: Welcome customers to your store with an attractive pop-up that includes discount codes to encourage them to purchase.
• Working schedule: Set up your working hours so that customers only receive messages during the times you're available.
• List subscriber: Add customers to your mailing list directly from the chat plugin.
• In-depth analytics: Track key metrics such as chat volume, response time, and conversion rate to improve your live chat performance.

Streamline Your Customer Support and Boost Your Sales with Facebook Messenger Live Chat

With its comprehensive features and easy-to-use interface, Facebook Messenger Live Chat is the perfect tool for businesses of all sizes. By streamlining your customer support and providing a personalized shopping experience, you can build trust and encourage customers to purchase from your store.

Easy FAQ simplifies the process of creating contemporary and user-friendly FAQ pages for your store, ensuring a hassle-free experience for both you and your customers. Crafted with end-users in mind, this app has garnered praise from numerous merchants, attesting to its effectiveness. The FAQ page's customization options are extensive, allowing you to tweak details such as font size, color, and style to align with your brand's aesthetics.

Key Features:

• Responsive Customizable Templates: Access a range of responsive and modern templates that are easily customizable, ensuring your FAQ pages are visually appealing and user-friendly.
• Seamless Integration: The app seamlessly integrates the latest app block extensions, including the 'section everywhere' feature, enhancing your website's functionality.
• Native Store Language Translations: Easy FAQ supports native store language translations, enabling you to cater to a global audience effectively.
• Comprehensive Configuration Options: Enjoy a multitude of configuration choices for your FAQ pages, tailoring them to your specific needs and customer requirements.
• Boosted SEO with Google FAQ Schema: Implement Google FAQ schema support to enhance your store's SEO, ensuring increased visibility and reach.
• Rich Text Editor: Utilize a rich text editor for answers, allowing you to present detailed and informative FAQs to your customers.
• Versatile Display Options: Display FAQs on any page, including the checkout success page, offering valuable post-purchase assistance and customer support.
• Intuitive Search Functionality: Enable customers to search FAQs effortlessly through a dedicated search bar, enhancing user experience and satisfaction.
• Categorization Support: Organize FAQs efficiently with categorization support, making it easier for customers to find relevant information.
• Template Live Preview: Preview templates in real-time, allowing you to make informed decisions about your FAQ page's appearance and functionality.
• Customization and SEO Tools: Access customizable FAQ page URLs, SEO meta tags, and advanced FAQs and categories ordering, ensuring optimal performance and visibility.
• Multi-Language Support: Recently launched, the app now supports native multi-language translations, broadening your reach to diverse audiences.
• Innovative Features for Online Store 2.0: Utilize app block extensions designed for themes built with Online Store 2.0, ensuring compatibility and enhanced functionality.
• Responsive Customer Support: Reach out for further assistance, feature requests, or any queries, knowing that dedicated customer support is readily available.

Jotform AI Chatbot is a robust customer service solution that seamlessly integrates with your Shopify store to provide round-the-clock, AI-powered support. Whether answering product questions, tracking orders, or recommending items, this chatbot is built to streamline the customer experience. With built-in form automation, it also enables custom workflows like appointment scheduling and data collection, all without leaving the chat. The platform supports multi-channel communication across web, SMS, email, and more, helping you engage customers wherever they are.

Key Features:

• 24/7 automated customer support
• Personalized product recommendations
• Cart abandonment prevention
• Multi-channel messaging (SMS, WhatsApp, Messenger, etc.)
• Custom form triggers and workflow automation
• Fully customizable chatbot interface

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The most powerful way to boost customer satisfaction and increase average cart value is to combine two Text tools: LiveChat and ChatBot. This duo delivers a performance that ecommerce teams feel immediately. LiveChat, trusted by over 35,000 businesses across 150 countries, is a proven platform for delivering premium online customer service and managing the entire communication journey — from troubleshooting to sales support.

Merchants on Shopify using LiveChat generate an average of $11,000 in additional monthly revenue, with chat‑assisted orders reaching an impressive $430 average order value. This makes the LiveChat + ChatBot combo a perfect fit for ecommerce brands of all sizes that want more than reactive support — they want tools that actively drive sales, streamline workflows, and deliver data‑rich insights.

When paired with ChatBot, the experience becomes even stronger. Their seamless integration allows the AI assistant to handle up to 80% of customer inquiries, freeing your team to focus on high‑value interactions. ChatBot acts as an automation engine for LiveChat, and together they form a revenue‑driving ecosystem that elevates both customer satisfaction and operational efficiency.

ChatBot comes equipped with AI Knowledge, which automatically scans help center pages or text articles to build your chatbot’s knowledge base. It can also engage in natural small talk, keeping conversations smooth, human‑like, and on‑brand.