Best Helpdesk Apps for Shopify in 2022

By thoroughly exploring the Shopify App store, we have gathered the apps that can help you deliver stellar customer support to your ecommerce brand's customers. We hope this will help you in your research to pick the best app for your store! Here are the best help desk apps for Shopify that we think you should use, free or paid, based on hundreds of recommendations.

star
4.6
review-man
494
From $60/month. 7-day free trial. Additional charges may apply.

App highlights:

The Best Customer Support and Live Chat Help desk For Shopify And Shopify Plus - Used daily by 7200+ Shopify brands.

Gorgias is a help desk (help center or customer support) for Ecommerce stores that allows your customer service team to manage all of your support, customer service in one place. Top Shopify stores use Gorgias to reduce ticket first response time and increase the efficiency of their customer support teams.

Using Gorgias gives your customer support team a true all-in-one help desk experience across email, live chat, phone, Facebook, Instagram, contact us page in one unified view to streamline your support tickets, saving you time and money.

As opposed to solutions like Zendesk, Gorgias has an extremely powerful integration with Shopify and Shopify Plus, so that you can see order details for a customer, and refund, cancel, duplicate orders without leaving the help desk app.

Connect the most popular apps to allow you to cancel recurring subscriptions, modify loyalty points, and more functionality, without leaving your help desk!

Key Features:

  • Manage conversations from email, live chat, phone, and social in one helpdesk
  • See the full customer live chat and message history across different channels in one view
  • Support for multiple stores
  • Cut Customer Support Time In Half by responding instantly with live chat
  • See customer support details and orders right next to the ticket
  • Respond in one click using pre-made templates
  • Use Macros (variables like order status, shipping date, etc.) to pre-fill answers
  • Set up automated responses & bot to common tickets like “where’s my order?”
  • Create rules to manage your inbox, like tagging a ticket as urgent if it has the word ‘refund’
  • Live Chat with customers currently on your store
  • See which pages they're on and their purchase history
  • Trigger Live chats and contact form on important pages, like the checkout and soon use Apple Pay
  • Integrate other apps to your customer service app: loyalty, payment, shipping, ping & apple pay (soon)
  • Perform actions like awarding loyalty points without leaving the chat
  • Cancel, refund, or duplicate orders with a click from inside Gorgias
  • Use templates, automation, rules, and macros to cut support time. Your support team will be more productive and your customers will love you for it.
  • Easy to install
star
4.8
review-man
1250
Free plan available. 14-day free trial.

App highlights:

HelpCenter is a user-friendly customer service App for e-commerce, aimed at making interactions with customers more effective. By combining four highly effective solutions - FAQ builder, HelpDesk ticketing, Live Chat & Tabs – HelpCenter is a true lifesaver for every e-shop that values customer experience and its own time.

You’ll be able to build an informative, easy to navigate FAQ page that will answer your customers’ questions before they appear in your inbox

Key Features:

  • As a result, you save a valuable time of your support team
  • You’ll get to manage all inquiries from multiple channels: email, chat or FB Messenger in a single HelpDesk
  • Manage your Product descriptions, shipping and other info using custom tabs
  • You’ll be able to use one account for several e-shops or communication channels
  • You’ll boost your customer experience thanks to Live Chat that will keep your business accessible in real-time
  • You’ll be able to enjoy a smooth, intuitive user experience
  • We’ll be there for you anytime you need a fast and dedicated support!
  • Create a multilingual, SEO-friendly FAQ page that fully integrates with the site design and looks good on all devices in 10 minutes
  • Publish searchable questions and answers organized into sections and categories
  • Enjoy a time-saving feature of exporting/importing content of a FAQ page into another Shopify shop
  • Spice your FAQ page up with pictures (header/footer) – for brand promotion, cross-sell, and up-sell
  • Manage all inquiries from email, chat and FB Messenger in a single, easy to use platform
  • Add as many inboxes, live chat and FB Messenger accounts and agents as you need
  • Access customer purchase and inquiry history
  • Enjoy an integration with Shopify “Orders” and easily access them from HelpDesk for cancelling, duplicating or refunding
  • Use custom templates, tags, auto-responses, signatures, internal comments and more
  • Create tabs for your product page
  • Specific tabs for product-specific content, automatically create a tab directly from the product description
  • Shared tabs for content creation that's relevant to multiple products, create a tab and assign it by product type, collection, or vendor
  • Add static content below the tabs
  • Choose different tabs themes and customise tabs by changing colours and other design elements
  • Live Chat - Let your customers contact your business in real-time and after office hours
star
5.0
review-man
49
Free plan available. From $4.99/month

App highlights:

FAQKing helps you create modern FAQ pages for your store without any coding since it doesn't require any changes on your theme. But what is the best about FAQKing is that it adds a JSON LD to every FAQ block to let Google understand and create rich snippets. Moreover, merchants will have access to the pre-made multiplate templates which they can use or customize them fully to make the FAQs attractive and neat.

Key Features:

  • Responsive and modern customizable templates
  • Admin is able to add images and videos to FAQ answers, format texts
  • Allow visitors to search for questions
  • Show FAQs in a separate page and your product pages
  • Live preview when you edit!
  • Handy editor (no coding required)
star
4.9
review-man
142
Free

App highlights:

DDshop offers a complete tool to show frequently asked questions page and help center which are the needed functions to show immediate answers to online store visitors. FAQ Page & Help Center enables customers to look for common inquiries, questions with answers on the Knowledge Base and free FAQ lists. Admins can create their own informative SEO-friendly FAQ page with all the necessary features.

Key features:

  • 10 templates
  • Intuitive admin interface
  • Schema structured data
  • Images and videos as FAQ answers
star
5.0
review-man
66
Free plan available. 14-day free trial. Additional charges may apply. From $99/month

App highlights:

1,500+ Ecommerce brands have found success with Richpanel’s CRM platform, making us one of the most trusted customer service apps in the world. Sign up for a free account now.

Join thousands of Shopify that use Richpanel to manage their customer support across all channels. Respond faster and increase sales with a self-service help center, live chat, social media integrations and automations.

Respond to all messages from one simple, beautiful helpdesk. Your team does not need to open multiple tools to respond to customers.

Key Features:

  • Automatically resolve common customer queries with self-service
  • Respond faster on Email, Phone, Live Chat, Facebook, Instagram, WhatsApp
  • See Shopify data next to each message. Perform order actions
  • Upgrade to a powerful live chat experience
  • Measure all customer service metrics
  • Send surveys & measure CSAT
  • Integrate with your favorite apps
  • Support multiple languages
  • Support multiple stores
  • Easily migrate from Zendesk, Freshdesk, Helpscout, Intercom, Gorgias, Reamaze.
star
5.0
review-man
249
Free plan available. Starts from $3.99/month

App highlights:

Easy FAQ helps you to create modern FAQ pages for your store. The app is carefully built by taking all end users into consideration which makes your life easy. Reviews from other merchants does speak for itself. FAQ page is fully customizable meaning you can adjust various aspects like font size, color, style etc., to match your brand and style. Solid underlying infrastructure & built-in cache allows faster page load time which helps customers load FAQs page in a fraction of seconds.

One click install help merchants to build their own FAQ pages without anyones help. The app doesn't require any changes in your theme and works independently so you don't need to have any coding/programming knowledge. Give it a try and reach out if you have further questions, feature requests or need any help.

Key Features:

  • Responsive and modern customizable templates
  • Supports latest app block extensions (section everywhere)
  • Native store language translations
  • Lot of configuration options for FAQ page
  • Google FAQ schema support to boost store SEO (on dedicated FAQ page)
  • Rich text editor for answers
  • Show FAQs on any page
  • Show FAQs on checkout success page. (Post purchase FAQ)
  • Support for creating multiple FAQ pages.
  • Allow customers to search for FAQs through search bar
  • Categorization support
  • Template live preview
  • Export FAQs
  • Built-in cache
  • Customizable FAQ page URL
  • SEO meta tags for dedicated FAQ page
  • Advanced FAQs & Categories ordering
  • Custom CSS
  • Nightly backups
  • No copyright on any plan!

Recently launched:

  • Native multi language translations support
  • SEO meta tags for dedicated FAQ page.
  • New premium template!
  • App block extensions for themes built with Online Store 2.0 (Section Everywhere)
  • Ability to show FAQs on thank you page.

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